My order hasn't arrived, what can I do?
We work hard to meet all delivery times, but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We try to keep our customers updated as much as we can, but if you want to see where your order is, you can track your parcel using the tracking code sent to you via email.
If your estimated delivery date has passed and you haven’t received your order, please contact our team.
Why has my parcel been returns to you?
We recommend checking your parcel’s tracking information on Royal Mail/DHL’s website to see why your parcel has been returned to our warehouse. Any orders that have been returned to our warehouse will incur an additional delivery fee to resend to you.
Do you accept all returns?
No. For hygienic reasons, we do not accept returns for underwear, swimwear, socks or face masks.
All returns must be sent to us within 100 days and should be sent back to us in their original condition together with the original packaging and tags. If you send unwanted items after the relevant returns period above, we may have to send it back to you and ask you to cover the additional delivery costs.
All items are inspected on return by our team. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear cologne or antiperspirant deodorant, as these can mark and leave scents on the item.
If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs.
I've received a faulty item, can you help?
We’re sorry about that! Get in touch with our team outlining the fault and we will rectify this as quickly as possible. Please also include images to help our team investigate.
How long until I receive my refund?
Once we have processed your return, your refund may take up to 5 business days.
How will I be refunded?
Refunds will be issued back onto the same credit/debit card or PayPal account used to pay for the original garment.
Do you refund delivery charges?
Unfortunately, delivery charges are non-refundable on most occasions.
If you have any further questions, please contact us!